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Frequently Asked Question
Shipping Charge (Malaysia)
FREE SHIPPING on all local orders above MYR 150.00!
West Malaysia- RM 8.00 ( Purchase below RM 150 )
East Malaysia - RM 12.00 ( Purchase below RM 150 )
- East Malaysia is refer to Sabah, Sarawak and Labuan
- Shipping price will be reflected upon checkout.
(POS Laju / Airpak / Skynet / ABX).
After the payment is authorized, you will receive an email with the order number. From this moment on, you can check the order status under “My Orders”. Once shipped, you will receive a dispatch confirmation email.
- You can log in to ByMiato account to check the status
- Check your order status by logging in to ByMiato account
- If you need further assistance, please reach out to us via email to [email protected]
Orders and Shipping - [email protected]
Returns and Exchange - [email protected]
IALL RETURNS MUST BE SENT BACK WITHIN 5 WORKING DAYS (MALAYSIA) / 10 WORKING DAYS (OUTSIDE MALAYSIA)
We provides returns for all items except Best buy / SALE / Discounted items (includes items purchase using discount codes / Accessories and specifically stated non- returnable items).
Returns can only made one time per order number. Meaning that any order made with return credit cannot returned consequent time.
Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined.
All items are not to be soaked, If color runs due to this reason, item/s is strictly not returnable.
All returns must include the INVOICE SLIP. You may reprint it under your Account if lost.
The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 3-4 working days.
All returns which do not meet the above mentioned criteria w will be strictly declined and forfeited.
Returns
If you feel wish to return the product due to:
- Unsatisfied with the item
- Item does not fit
- Do not like the item
- Quality not up to expectation
And other reason fall under #1
All shipping cost (Return shipping cost, Exchange shipping and Initial shipping cost (processing) may have to bear by buyer.
Buyer will receive:
Return Credit Note (NO CASH REFUND) = Item price - (minus) Initial Shipping Costs.
- Store credit valid for 90 days.
If you feel wish to return the product due to:
- Item torn
- Item big stained
#1 All reasons listed below (1-6) are NOT considered defects:
1) Color variation from product photo, Example, fuschia vs red.
2) Slightly design variation from product photos, Example, print patterns and arrangements, lace arrangement ,etc.
3) Slightly size variation of within +-3cm on measurement.
4) Minor imperfections, Example, loose threads, crease marks and etc.
5) Self-inflicted damage or cut to the product.
6) Customer's subjective opinions on product quality and preference. ( Inner lining torn, inner ribbon loop torn, etc)
(Proof of defect must be verified by our RETURN to be eligible)
We will reimburse the shipping cost in terms of credit note and we will bear the exchange shipping cost and the initial shipping cost.
Buyer will receive
A brand new exact piece will send to buyer once the defective item is received.
*A processing fee of RM 5 (RM 6 for Sabah & Sarawak), will be charged for each return item. For example, If the returned item costs RM 55 you will receive a store credit RM 50 and RM 49 for Sabah, Sarawak and Labuan.
**Sales items may have slight defects/color descrepancies/measurements descrepansie and are strictly not returnable.
Return your items to the address below:
MIATO FASHION ( RETURN )
11 , Jalan Pengkalan Kapal, 05000 Alor Setar ,Kedah Malaysia.
012-6699 233
